General Policies & Procedures

COVID Safe Plan

The purpose of this COVID-19 Safety Plan is to provide an overarching plan for the implementation and management of procedures by VICSEG to support all personnel at our workplace.

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Child Safe Policy and reporting

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General Policies and Procedures for New Futures Training - RTO 21203

Student Handbook

Student Handbook 2021

Student Rights and Responsibilities

Code of Conduct

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Cheating and Plagiarism

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Complaints and Appeals Process

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Refund Policy

Course fee Refund Policy

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Refund Application Form

Please complete the attached form and email it to the address indicated in the form.

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Online Services Standards

New Futures Training offers a range of courses that can be delivered remotely. We are committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.

Download, Online Services Standards


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Awareness of Government Funded Training Entitlements

This document provides a list of specific State Government initiatives that allow eligible persons to access a government-subsidised fee for a course.

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AQTF Registration Audit Report


AQTF Quality Indicators

Reporting of learner engagement and employer satisfaction quality indicator.

Quality Indicators Report