Organisation Information

To get the gist of what we do, plus see all the projects and numbers that ensure our continued success in the community, browse our annual reports and read through our policies and procedures.

Annual Report 2021
Annual Report 2021

Annual Report 2020
Annual Report 2020

Annual Report 2019
Annual Report 2019

Annual Report 2018
Annual Report 2018

Annual Report 2017
Annual Report 2017

Annual Report 2016
Annual Report 2016

Annual Report 2015
Annual Report 2009

Annual Report 2014
Annual Report 2014

Annual Report 2013
Annual Report 2013

Annual Report 2012
Annual Report 2012

Annual Report 2011
Annual Report 2011

Annual Report 2010
Annual Report 2010

Annual Report 2009
Annual Report 2009

COVID Safe Plan

The purpose of this COVID-19 Safety Plan is to provide an overarching plan for the implementation and management of procedures by VICSEG to support all personnel at our workplace.

Download Plan

Child Safe Policy and reporting
Download Policy & Reporting Process

Student Handbook
Student Handbook 2022

Student Rights and Responsibilities

Code of Conduct
Download Code of Conduct

Cheating and Plagiarism
Download document

Complaints and Appeals Process
Download policy

Refund Policy

Course fee Refund Policy

Download Policy

Refund Application Form
Download form

Online Services Standards

New Futures Training offers a range of courses that can be delivered remotely. We are committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.

Download Online Services Standards


Awareness of Government Funded Training Entitlements

This document provides a list of specific State Government initiatives that allow eligible persons to access a government-subsidised fee for a course.

Download document

AQTF Registration Audit Report
Download

AQTF Quality Indicators

Reporting of learner engagement and employer satisfaction quality indicator.

Quality Indicators Report

Student Review Requirements & Re-Crediting a FEE-HELP Balance
Student Review Requirements & Re-Crediting a FEE-HELP Balance Policy