Policies & Procedures

To get the gist of what we do, plus see all the projects and numbers that ensure our continued success in the community, browse and read through our policies and procedures.

COVID Safe Plan

The purpose of this COVID-19 Safety Plan is to provide an overarching plan for the implementation and management of procedures by VICSEG to support all personnel at our workplace.

Download Plan

Child Safety and Wellbeing policy

VICSEG New Futures is committed to promoting and protecting the safety, well-being and interests of children and young people and acting in the best interest of children.

Download Child Safety and Wellbeing policy

Child Safety Claims and Reporting Procedure

The purpose of this Child Safety Claims and Reporting Procedure is to provide clear guidance on VICSEG New Futures’ dealing with different types of complaints, reporting procedure for alleged, suspected or observed breaches of the Child Safety and Wellbeing Policy, Child Safety Code of Conduct and any other related Procedures.

Download Child Safety Claims and Reporting Procedure

Gender Pay Gap Statement

VICSEG New Futures is dedicated to fostering a workplace that values diversity, inclusivity, and fairness. We recognize the critical importance of addressing gender pay disparities and ensuring that all employees, regardless of gender, are treated equitably. By continuously reviewing and improving our policies, we strive to create an inclusive environment that promotes equal opportunities for all.

Download Gender Pay Gap Statement


Student Rights and Responsibilities

Code of Conduct
Download Code of Conduct

Cheating and Plagiarism
Download document

Complaints and Appeals Process
Download policy

Refund Policy

Course fee Refund Policy

Download Policy

Refund Application Form
Download form


Awareness of Government Funded Training Entitlements

This document provides a list of specific State Government initiatives that allow eligible persons to access a government-subsidised fee for a course.

Download document

AQTF Registration Audit Report
Download

AQTF Quality Indicators

Reporting of learner engagement and employer satisfaction quality indicator.

Quality Indicators Report

Student Review Requirements & Re-Crediting a FEE-HELP Balance
Student Review Requirements & Re-Crediting a FEE-HELP Balance Policy