Policies & Procedures

To get the gist of what we do, plus see all the projects and numbers that ensure our continued success in the community, browse and read through our policies and procedures.

Child Safety Code of Conduct
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Child Safety and Wellbeing policy

VICSEG New Futures is committed to promoting and protecting the safety, well-being and interests of children and young people and acting in the best interest of children.

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Child Safety Claims and Reporting Procedure

The purpose of this Child Safety Claims and Reporting Procedure is to provide clear guidance on VICSEG New Futures’ dealing with different types of complaints, reporting procedure for alleged, suspected or observed breaches of the Child Safety and Wellbeing Policy, Child Safety Code of Conduct and any other related Procedures.

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Responding to Incidents Disclosures and Suspicions of Child Abuse
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Gender Pay Gap Statement

VICSEG New Futures is dedicated to fostering a workplace that values diversity, inclusivity, and fairness. We recognize the critical importance of addressing gender pay disparities and ensuring that all employees, regardless of gender, are treated equitably. By continuously reviewing and improving our policies, we strive to create an inclusive environment that promotes equal opportunities for all.

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COVID Safe Plan

The purpose of this COVID-19 Safety Plan is to provide an overarching plan for the implementation and management of procedures by VICSEG to support all personnel at our workplace.

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Code of Conduct
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Cheating and Plagiarism
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Complaints and Appeals Process
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Student Complaint Form

If you wish to submit a formal complaint can do so by completing this form.

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Fees, Payments and Refunds Policy

Course fee Refund Policy

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Refund Application Form
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Privacy Policy
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Awareness of Government Funded Training Entitlements

This document provides a list of specific State Government initiatives that allow eligible persons to access a government-subsidised fee for a course.

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AQTF Registration Audit Report
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AQTF Quality Indicators

Reporting of learner engagement and employer satisfaction quality indicator.

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RTO Performance Summary Report 2024

This report details the 2024 results of the Student Satisfaction Survey and from the Employer Satisfaction Survey, as well as results from previous years of the surveys (where available).

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Student Review Requirements & Re-Crediting a FEE-HELP Balance
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