Certificate III in Individual Support (Ageing, Home & Community)

Develop the skills required to become an Aged Care or Home and Community Support worker.

This entry-level qualification will help you develop the skills and knowledge required to provide personal, physical and emotional support to those aged 65 years and older. With a rise in our ageing population, jobs in the aged and health care sector are expected to grow strongly over the next five years. (Job Outlook)

Delivery Mode

  • In-class blended
  • Flexible blended
  • In-class - language support (Burmese)



  • In-class blended- approximately from 43 - 50 weeks
  • Flexible-blended - approximately from 26 -32 weeks
  • Inclass- (language support), approximately 50-57 weeks

Course duration may vary depending on placement availability.


You will need to complete a minimum 120 hours of placement.

Practical placement is organised by New Futures Training.

I gain tremendous amounts of job satisfaction working in the Aged Care sector

I studied the Certificate III in Individual Support in 2017. For my placement I was sent to an Aged Care facility in Carlton and by the end, I was offered a job as a PCA. I still work at the same Aged Care facility but as a Registered Nurse now. All credit goes to VICSEG for giving me the starting point to a career in nursing.

Employment Outcomes

This qualification can lead you to job roles which can include:

  • Nursing assistant
  • Home care assistant
  • Personal care worker
  • Personal care assistant
  • Care assistant
  • In-home respite worker
  • Care service employees
  • Care worker, Community care worker
  • Personal care giver
  • Accommodation support worker
  • Field officer
  • Community house worker
  • Community support worker
  • Residential care worker
  • Support worker

    Pathways to further study

    After achieving Certificate III in Individual Support, candidates may undertake:

    Additional information

    This course is superseded by Certificate III in Individual Support (CHC33121). 

    For now, you may still enrol in this course. We will transition you to the new course at no additional cost once it is available, if you have not yet finished your course at that time.

    We’ll be in touch closer to the new qualification launch date with more information.

    Please feel free to reach out if you have any questions.

      Units of Study


      Provide individualised support


      Support independence and well being


      Communicate and work in health or community services


      Work with diverse people


      Work legally and ethically


      Recognise healthy body systems


      Follow safe work practices for direct client care


      Facilitate the empowerment of older people


      Provide support to people living with dementia


      Meet personal support needs


      Support relationships with carers and families


      Provide home and community support services


      Comply with infection prevention and control policies & procedures


      Provide first aid


      Follow basic food safety practices


      Conduct manual tasks safely

      VICSEG New Futures trading as New Futures Training TOID: 21203.

      This training is delivered with Victorian and Commonwealth Government funding. Eligibility criteria apply.

      We encourage individuals with disabilities to access our training.